GradeBook Frequently Asked Questions

To contact our technical support team, submit this form.

Why can't I see all of my students?

Every student who entered your e-mail address before attempting an online quiz should be visible in your roster. Click "All Students" to see a full list of students associated with your account. If you grouped your students into separate gradebooks, click the link or tab to “Modify Roster” to see if the students you are looking for have been added to the selected group gradebook.

If a student's name is not available in your roster that means that he or she either did not enter your correct e-mail address before attempting an online assessment or did not attempt any online assessment at all.

If you inadvertently deleted the student from your gradebook, contact technical support

Why can't I see the quiz I assigned?

The gradebook only displays quizzes that have been attempted by at least one student associated with your account. Select the tab for "Sort by Quiz" to see a list of all quizzes for which scores have been submitted.

Unless you are viewing scores for "All Students," these results are limited to the gradebook you have currently selected. To view results for a different group, click the "Back to Your Gradebook Listings" link in the top left to select a new group gradebook.

If you have not grouped your students by class or section, you can find out more about this feature here.

How do I remove students from my gradebook?

To permanently delete a student:

  1. Go to Your Gradebook Listings (see link in the top left of the page).
  2. In the row for "All Students" select the "(delete students)" link.
  3. You can click the box in the "Delete" column next to the names of the students you wish to delete.
  4. Make sure you then click the "Confirm" button at the bottom of the list

This will permanently remove the student, and all of his or her results from the database.

You can also choose to "clear your gradebook" if you would like to remove all activity from a past semester.

How do I see students’ answers when the questions are not graded?

Some quizzes are not automatically scored since they may have more than one correct answer, or use free response. Student answers and feedback can still be viewed by clicking “view details” beneath the score. The score for unscored quizzes will display as “n/a unscored”

How do I delete a quiz?

To permanently delete a quiz:

  1. Select “All Students” or a group gradebook from Your Gradebook Listings.
  2. Click the “Sort by Quiz” tab along the top.
  3. You can click the box in the “Delete” column next to the names of the quizzes you wish to delete.
  4. Make sure you then click the “Confirm” button at the bottom of the list.

This will permanently remove the results for all students who submitted answers to this quiz.

You can also choose to "clear your gradebook" if you would like to remove all activity from a past semester.

How do I see all results for one quiz?

  1. Select "All Students" or a group gradebook from Your Gradebook Listings.
  2. Click the "Sort by Quiz" tab along the top.

    3. This displays a list of all the quizzes for which scores have been submitted by the students added to the selected group gradebook. Click on a quiz name to see all the results that are available for that quiz.

How do I see all results for one student?

  1. Select "All Students" or a group gradebook from Your Gradebook Listings.
  2. You should now be in the "Sort by Student" tab.

This displays a list of all the students who have submitted scores and have been added to the selected group gradebook. Click on a name to see all the quizzes submitted by that student.

Can I use this gradebook in Excel?

You can export your gradebook into a spreadsheet format that can be opened in a program like Excel. From Your Gradebook Listings, click "Download" for the gradebook you wish to have in a spreadsheet format. You will have the choice to download a summary report or a detail report. A summary report is more succinct and includes only the most recent score. A detail report includes students’ scores for every attempt at each quiz.

How can I see one section of students at a time?

If you have a large number of students, you can group them into separate gradebooks. First, go to Your Gradebook Listings, and find the text box that says “Type a new group name here.” Once you name the class, click the “create” button, and you will be asked if you would like to add students from your list of “All Students” to this new gradebook.

To add students to a group gradebook, select the student name(s) from the box on the left, and then click the “add” arrow to enroll them in the group gradebook on the right.

Note: hold down the “Ctrl” key on your keyboard to select multiple names at one time. You can also use the search box to locate a specific name quickly.

You can create as many group gradebooks as you need. They will be listed on Your Gradebook Listings page. Selecting a gradebook from this list will display only results from that sub-set of students. You can change the roster for this group by clicking “modify roster” next to the gradebook name on the Listings page, or by selecting the “Modify Roster” tab once you are inside a given gradebook.

Can I get updates sent to my e-mail inbox?

If you would like to receive an updated gradebook spreadsheet in your e-mail inbox each week, go to Your Gradebook Listings and find the column labeled “E-mail Each Week.” Then click the “modify” link next to the word “disabled” and confirm that you would like to receive these weekly spreadsheets in your e-mail inbox. It will be sent to the e-mail address that you use to log into the site.

My semester is over and I want to clear my gradebook.

  1. Go to your Gradebook Listings.
  2. Click the orange button called “Clear Your Gradebook.”
  3. From here, you can choose to delete all students, or only students that submitted their first or last quiz results after a certain date.

This function will permanently delete past results. If you inadvertently delete student from your gradebook, contact technical support.

I can’t view my gradebook—or can’t log in at all. What could be wrong?

If you are having difficulty logging into the site or viewing your quiz scores, you should clear your browser cache and cookies. Please follow the instructions above to set your browser to allow pop-ups and cookies.

To clear the data stored in your browser, follow the steps for your browser below. If you're still having trouble, contact technical support.

Internet Explorer 6.0

  1. On the Tools menu, click Internet Options. The Internet Options box should open to the General tab.
  2. On the General tab, in the Temporary Internet Files section, click the “Delete Files” button. This will delete all the files that are currently stored in your cache.
  3. Click OK, and then click OK again.

Internet Explorer 7.0

  1. From the Tools menu, select Internet Options. The Internet Options box should open to the General tab.
  2. Under Browsing history, click “Delete.”
  3. Next to Temporary Internet Files, click “Delete files.”
  4. Click Close, and then click OK to exit.

Mozilla Firefox

  1. From the Tools menu, select Clear Private Data
  2. Check “Cache.” Click “Clear Private Data Now.”

Safari

  1. From the Safari menu, select “Empty Cache.”
  2. When prompted, click “Empty” to confirm that you want to empty the cache.